Job Opening details:-
Company Name :-
Dots & Coms


Position Name :-


Company Location :-
Vadodara, Gujarat

Full Job Description :-
Essentials @ D&C
Strong English communication skills.
A full understanding & regular use of all technical aspects of your role.
Deliver the highest quality of work that is accurate and on time.
To actively participate in all the activities of the office.
Key Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until their technical issue is solved
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate assistance to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting and also follow up for the payments
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Required Knowledge and skills
Proven work experience as a Technical Support Engineer
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal