Job Opening details:-
Company Name :-
EasyEducation


Position Name :-


Company Location :-
Ahmedabad, Gujarat

 

Full Job Description :-
Job Responsibilities :
The Easy Education will deliver sales and provide service excellence to our members. The role will involve taking inbound calls, making Outbound calls and a variety of operational tasks that all ensure you deliver a great customer experience

Our call centre agents are the voice of our business, the friendly person on the phone for all our customers. You are responsible for shaping our customer’s experience with us. How? By being part of our customer team, you will be there to help customers with their enquiries, helping them find solutions

How will you do this?

You will effortlessly interact with our customers, helping them with any issues they may have. Using your people skills, you will build a great rapport with our customers, making sure their experience with Easy Education and our brands is always positive. As a relationship builder, you will develop long term relationships with our customers, and engage with new customers. You are always friendly, positive and ready to help.

Principle Responsibilities :

Service inbound and outbound calls through consultative selling and building relationships and trust with our members
Build rapport and understand the members needs and recommend the best products and service for their requirements
Resolution of member complaints/enquiries whether verbal, written or via e-mail
Support a variety of administration tasks that ensure the member receives a seamless service
Achieve and exceed personal sales and service targets and contribute to the team and company goals
Track and record member activity accurately and in a timely manner in order to ensure all business reporting and customer data is accurate
Commit to personal training and development plans and always seek to improve performance with support from line manager
Deliver a professional service, be enthusiastic and positive

Knowledge/ Skills / Qualifications :

Exceptional sales and customer service telephone skills
Clear and confident communications skills – both writing/data entry and over the telephone
Being comfortable working to targets – earning more money based on your achievements
Problem solving abilities – able to ask the right questions to get the information you need
Customer focused – polite and responsive & passionate about delivering excellent service
Highly motivated – enthusiastic and confident
To be a hardworking, positive and commited team member
Proven sales ability and a positive attitude where occasional rejections do not adversely affect approach
An ability to handle challenging sales and service situations
Desire to learn and continually expand your destination knowledge
‘Can do’ attitude where nothing is too much trouble
Ability to manage time effectively in order to arrange workload and prioritise key tasks
Ability to work independently and as part of a small team
Provide an overview of the product portfolio
Take ownership of account related questions and queries and resolve any outstanding issues

Overview

Offered Salary
Perfomance based.

Experience
6 month

Company Address

Ahmedabad , Gujarat

contact@easyeducation.guru