Job Opening details:-
Company Name :-
Jackson County

Position Name :-

Company Location :-
Jackson, MI 49202

Full Job Description :-
Jackson County has an immediate opening for an emergency dispatch operator. Successful candidate must be willing to work any shift, weekends and holidays. All candidates considered for this position will be expected to complete the screening process which includes: written examination, oral board evaluation, and intensive background investigation. This position reports to the Emergency Dispatch 911 Director.RESPONSIBILITIES:
Receives calls and dispatches all law enforcement officers, fire departments and emergency medical services in the County. Maintains radio communications with patrol units and searches and provides necessary information to officers. Operates the LEIN computer terminal. Essential function include but are not limited to:
– Operates a Computer Aided Dispatch system and various other related telecommunications equipment. Enters information to computer regarding calls and ensures the correct crossroads and township are entered.- Determines which emergency unit is closest and operates radio equipment to dispatch appropriate unit[s] by priority and availability. Provides emergency unit with pertinent information for each incident.- Keeps callers on phone as appropriate to provide status information on incident, provide instructions on medical situation prior to the arrival of emergency medical personnel, deal with threatened suicide, or otherwise assist in an emergency situation.- Maintains knowledge of the location of city and county roads, streets and limits, hospitals, schools, major public and private buildings, housing areas, road and street construction, detours and other information that may impact emergency vehicle routing.- Logs the movement of all officers and maintains continual awareness of their location and status. Maintains logs of all calls and assigns complaint numbers to every call.- Assists departmental and other law enforcement personnel by making telephone calls to obtain information and call utility companies, wreckers, and others.- Operates a LEIN computer terminal to obtain information on subjects, vehicles, guns and other articles and relays to officers in the field. Confirms validity of warrants or verification of stolen items for officers in field.- Enters information on personal protection orders, missing persons, stolen items and other incidents to LEIN system. Cancels information upon recovery or court order.- Answers non-emergency telephone lines and responds to inquiries, directs calls, and takes messages.- Monitors civil defense equipment and notifies authorities of special statements and/or warnings.- Enters information on accidents and tickets to CAD system for statistical purposes.- Female dispatchers may perform searches of female inmates in the unavailability of female Corrections Officers.
QUALIFICATIONS:High school graduation or equivalent. Some experience in a capacity requiring dealing with the public, preferably in a communications/telephone capacity. Some prior data entry or related computer experience. Ability to type 40 wpm. Upon employment must complete LEIN operator training, emergency medical training as prescribed, and complete a dispatch course.
COMPENSATION AND BENEFITS: This is a non-exempt, position with the Police Officers Association of Michigan (POAM-911). Second and third shift assignments receive an additional shift premium of 50 cents per hour straight time; 75 cents per hour overtime (shift premium is not included in the hourly rate listed).
Benefit eligibility follows successful completion of a 90 calendar day probationary period.
CORE BENEFITS (Provided at no cost): $3,000 Cash-In-Lieu of Insurance; $30,000 Life Insurance, $30,000 AD&D; Long-Term Disability; Wellness Benefits; Employee Assistance Program; Paid Holidays; Paid Time Off (based on length of service); Paid bereavement leave; and Education Assistance of up to $2,000 annually.
OPTIONAL BENEFITS (cost share required): Medical, Prescription, Dental, Vision; Optional Life Insurance for employee, spouse and dependent children; Short-Term Disability; Flexible Spending Accounts (Medical and/or Dependent Care); Consumerism Card; Legal Shield & ID Shield.
Full time employees are also offered an Employer match of up to 5% in our Defined Contribution Plan and greater than two times the employee contribution to our Retirement Health Savings Plan.
We’re a great place to work and great place to live – check us out!Join our team, our values, our purpose – Proudly serve the citizens of Jackson County:
* Quality & Efficiency: Our employees are committed to continuous improvement and getting the most value for the public resources entrusted to them.* Integrity and accountability: Our employees behave in a fair and ethical manner and demonstrate a strong commitment to public services.* Teamwork and Community: Our employees work collaboratively with each other and the community to achieve shared goals.
To learn more or to apply, search “LIVE, WORK, PLAY JACKSON, MI” or go to
All candidates must complete an online employment application through our job board at
Job Type: Full-time
Pay: $21.14 – $21.64 per hour

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance


Day shift
Night shift
Weekend availability


High school or equivalent (Required)

Work Location: One location